Customer Experience Manager

Hi Value Customer Experience

• responsible for Broadband, Black & Postpeaid Mobile customer experience
• Proactive churn management
• Collection & Retention
• Interactions reduction - Calls / App / IVR
• Close coordination with Marketing , D2C, HDO & Network teams
• New acq quality control
• 0-6 AON BD & M4 decay reduction
• SLA & Resolution adherence

We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. 

Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. 

We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before’ .

Experience Level

Senior Level