Job Summary:

The Hotel Receptionist at Vaikuntha Stays serves as the first and last impression for our guests. You will manage the front desk with warmth and professionalism, ensuring smooth check-in/check-out processes, handling reservations, and providing exceptional service and local knowledge.

Key Responsibilities:

• Welcome guests upon arrival with a friendly and professional attitude.
• Manage check-in and check-out procedures using our hotel management system.
• Answer phone calls, emails, and guest inquiries promptly and courteously.
• Take reservations and maintain accurate records of room availability.
• Assist guests with travel directions, local information, and hotel services.
• Coordinate with housekeeping and maintenance to ensure room readiness and prompt resolution of guest issues.
• Handle billing, process payments, and maintain accurate guest accounts.
• Address and resolve guest concerns or complaints professionally and efficiently.
• Promote in-house services, dining options, and local experiences.
• Ensure the front desk area is tidy and presentable at all times.
• Follow safety, security, and emergency procedures as needed.

Qualifications and Skills:

• High school diploma or equivalent (a hospitality degree/certificate is a plus).
• Previous experience in a hotel front desk or customer service role preferred.
• Proficiency in using hotel PMS software (training will be provided).
• Strong communication and interpersonal skills.
• Ability to multitask and stay calm under pressure.
• Well-groomed, professional appearance.
• Flexibility to work shifts, including mornings, evenings, weekends, and holidays.
• Fluency in English (additional languages are a plus).