Infrastructure Technical Support Practitioner

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must Have Skills: Cisco Data center routing & Switching, F5 Load balancer and Wireless Good to Have Skills: Firewall and Infoblox (DDI) Roles & Responsibilities: - Prepare moderate to complex network designs/schematics to address specific customer network solution requirements. - Prepare work orders containing instructions to be used by technicians to configure network hardware and software. - Work with customer technical teams to provide solutions for customers internetworking communications requirements. - Configure and troubleshoot WAN/ LAN/ WLAN equipment in a complex environment. - Remotely support new installs, circuit upgrades and logical changes Professional & Technical Skills: - Should be able to lead a team and Excellent knowledge and troubleshooting skills on Cisco Wireless Controllers, Cisco Routers, Firewalls Fortinet, F5 Load Balancers, IPSEC, SSL VPN and Infoblox DDI. - Maintain design of LAN/WAN including protocols and routing Troubleshooting critical incidents and problem tickets Identify potential failures and recommend solution. - Update knowledge base with known errors/resolutions. - Provide day to day operational support for the in-scope device Management Services and Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution. - Should have very good experience of software patch management to manage the Extreme cloud patch management cycle, patch testing and deployment of patches on timely basis. - Experience in managing Multi-Client Networks, WAN Links, LAN Management and Excellent knowledge of Advanced Networking and Network Protocols. - Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging. - Follow ITIL process with proving skills in working with Incident & Change management methodologies. - Should be able to drive Network projects & work at the Data center during deployment of Network hardware s Experience with Wireshark or other NAM tools. Additional Information: - Should have 6 to 8 years of experience in Network operational support/management roles. - Should have supported Network deployments. - Should have experience performing Network transitions / transformations. - Good understanding of procedures, application, and concepts within own subject area. - Flexible to work in 24x7 environment. Educational Qualification: BS or BA in Engineering, Computer Science or equivale. Additional Information: Certifications in CCNA, CCNP or any other relevant certifications.