IT Assistant

Greeting From Sinclus.

We have requirement for our client for IT Assisstant.

Role and Responsibilities.

·                    Designation - Associate IT Assistant

·                    Department - Information Technology (IT)

·                    Skill set:- IT & Hardware networking

Job Responsibilities: -

1.                  Install, configure, and troubleshoot desktops, laptops, printers, and other IT peripherals.

2.                  · Provide Level-1 & Level-2 support for hardware, software, and network issues.

3.                  · Troubleshoot OS-related issues (Windows/Mac), application errors, and performance problems.

4.                  · Install, update, and manage antivirus solutions and security patches.

5.                  · Configure email clients (Outlook, Thunderbird, etc.) and resolve related issues.

6.                  · Set up and manage user accounts, permissions, and access rights in Active Directory.

7.                  · Support for VPN, remote access tools, and secure connectivity.

8.                  Network & System Support

9.                  · Basic troubleshooting of LAN/WAN, Wi-Fi, routers, switches, and network connectivity issues.

10.              · Coordinate with network/system teams for escalated issues.

11.              · Ensure proper functioning of network shares, printers, and resource access.

12.              User Support & Service Desk

13.              · Provide prompt assistance to users through calls, tickets, and remote support.

14.              · Log and track incidents in Mail/ticketing tools etc.

15.              · Maintain SLA and ensure timely resolution of user issues.

16.              · Guide users on best practices.

17.              · System Maintenance & Administration

18.              · Perform system upgrades, OS reinstallation, formatting, and data backup/restore.

19.              · Manage software installation, license tracking, and updates.

20.              · Monitor system performance and apply preventive maintenance.

21.              · Monitor wildcard/SSll and other renewal services

22.              Asset & Inventory Management

23.              · Maintain inventory of IT assets such as desktops, laptops, printers, and accessories.

24.              · Track asset movement, issuance, and return.

25.              · Coordinate with vendors for hardware replacement, warranty claims, and AMC work.

26.              · Documentation & Reporting

27.              · Prepare daily/weekly reports on incidents, resolutions, and pending tickets.

28.              · Maintain documentation of system configurations, user guides, and SO

·                    Min. Qualifications - Any graduate (with experience in IT & hardware)

·                    Experience - Min. 03 years.

Interested candidates can call me on 8657029241 or email your cv on sin20@sinclus.com