Loan Sales Executive

➤ Role Summary:-

A Sales Closer is responsible for closing leads into successful loan applications by understanding customer needs,

guiding them with correct products, and ensuring smooth processing till disbursement.

➤Pre-Shift Activities:

➤Attend 9:30 AM shadow meeting ➤Set up tools and workstation ➤Use music/mood lifters to stay focused

➤Take a power nap (10 mins) at 4 PM (recommended)

➤ Daily Shift Activities:

➤Reach office by 10:15 AM. ➤Share your location in the attendance group. ➤Prepare your tools and workstation (phone, documents, etc.).

➤After shadow meet, leave for the office and begin follow-ups.➤Call leads and prospects, fix meetings.

➤Share the planned meetings for the day in the group .➤Visit scheduled customers At every visit:-

➤Use Q&A, approach, affirmation meeting framework.➤Take live selfie with customer and share it in the WhatsApp group.

➤If it's an in-house lead, give the gift and click photo with the customer.

➤Try collecting CIBIL or vital docs in fi:rst meeting. ➤Set the next meeting (consider customer/personal events).

➤Send meeting reminder a day before and 1 hour prior. ➤Visit property/office and take photos (with permission).

➤Submit details on CRM and tracker sheet. ➤Take two follow-ups daily (morning + evening) for documents or approvals.

➤Collect and assess final credit details, submit proposal to customer via email/message.

➤After confirmation, collect remaining documents, support them in arranging docs like SOA, ITR, etc.

➤Login the case as per SLA. ➤Follow-up for sanction and disbursement (twice a day).

➤Explain sanction terms/expenses to customer clearly. ➤Submit disbursement documents as per checklist.

➤After disbursement: -Take 100% feedback and online review.➤Ask for 2–3 referrals from each customer.

🍽️ Lunch Break-

Take a proper break for lunch Try to relax your mind for better performance in the second half.

🌇 Post-Lunch / End of Day

➤Second round of follow-ups with document team/customers. ➤Update CRM, tracker, and sheets before 8 PM.

➤Review your performance against goals. ➤Prepare plan for the next day.

➤Weekly Tasks

➤Analyze weekly leads, conversion, and cases closed. ➤Identify bottlenecks and share solutions.

➤Attend weekly training & team meetings.➤Follow up with closed customers, get referrals.

➤Share ideas and feedback with managers.

➤Monthly Tasks

➤Prepare monthly performance report. ➤Meet Branch Manager on 2nd or next working day.

➤Analyze customer behavior and feedback. ➤Join monthly STOP meetings with other departments.

➤Improve based on feedback from Ops and Customers

📈 Annual Tasks

➤Review yearly targets and results. ➤Suggest improvements in tools/CRM/processes.

➤Help improve customer experience. ➤Join yearly strategy/planning discussions.