Customer Service Associate

Tata Consultancy Services (Tcs)

Indore

Not disclosed

Work from Office

Full Time

Min. 1 year

Job Details

Job Description

Process Associate

Job Description:

• Assist customers via the inbound/outbound calls received
• Meet required criteria for call quality standards.
• Maintain customer relations with a high degree of internal and external customer service.
• Possess effective problem solving skills to ensure timely problem recognition and resolution.
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
• Recording and updating customer information via the organization’s internal systems
• Resolving customer queries at first point of contact
• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer

• Ensure call handling and service quality is maintained

Knowledge/Experience:
•Previous experience, Minimum 1 year of experience in an inbound/ outbound Customer service environment (Experience Contact Center Center & Commercial Banking would be - Preferred)

Competencies/Skills:
• Ability to handle high profile clients and escalation queues
• Ability to answer General queries and/or complaints of (potential) customers regarding financial and banking products
• Excellent Communication Skills (verbal & written) and Flexible to work in rotational shifts

Job role