Regional Manager

Job description:

 About the Role

The Regional Head is a senior leadership position at KFintech, responsible for managing and optimizing all operational, compliance, and client servicing activities across a defined geographic region. This role ensures seamless investor servicing, strong AMC relationships, regulatory adherence, and business continuity, while driving team performance and digital adoption.

Key Responsibilities

• Regional Operations Management
• Oversee investor servicing across regional branches/service centers.
• Ensure timely and accurate processing of transactions with strict SLA/TAT adherence.
• Monitor daily MIS, productivity metrics, and operational dashboards.
• Guarantee uninterrupted business continuity during critical situations.

Client (AMC) Relationship Management

• Act as the primary regional contact for Asset Management Companies (AMCs).
• Conduct periodic service review meetings and address escalations.
• Support AMCs in investor outreach programs and awareness campaigns.

Regulatory & Compliance Oversight

• Ensure compliance with SEBI regulations, AMFI guidelines, and internal audit frameworks.
• Monitor adherence to KYC/AML norms and coordinate with compliance teams during inspections.
• Guarantee 100% regulatory compliance across branches.
• Ensure NISM Series 2B certification for front-office executives and completion of mandatory learning modules.

Investor Service Excellence

• Drive superior investor experience across service points.
• Handle critical complaints and escalations, ensuring timely resolution.
• Implement process improvements to enhance service delivery.

Team Leadership & People Management

• Lead branch managers and regional operations teams.
• Manage workforce planning, hiring, performance reviews, and capability building.
• Maintain attrition below 10% through engagement and recognition programs.
• Foster collaboration, accountability, and innovation within teams.

Business Development & Channel Engagement

• Strengthen relationships with distributors, IFAs, banks, and channel partners.
• Support AMCs in expanding investor reach and promoting digital adoption.
• Drive investor awareness initiatives across the region.

Risk Management & Process Control

• Identify operational risks and implement mitigation strategies.
• Conduct monthly audits and enforce fraud prevention controls.
• Monitor exception reports, suspicious transactions, and revenue leakage.
• Ensure strict approval protocols for bills and expenses.

Technology & Process Implementation

• Champion adoption of digital platforms (IRIS, Mailback Services, automation tools).
• Coordinate system upgrades and new process rollouts.
• Ensure teams are trained and proficient in new technologies.

Reporting & Performance Monitoring

• Prepare and review regional MIS, SLA, and productivity reports.
• Present performance dashboards and service quality metrics to senior management.

Stakeholder Coordination

• Liaise with head office operations, compliance, risk, and technology teams.
• Collaborate with AMCs, distributors, and external stakeholders for seamless execution.

Key Performance Indicators (KPIs)

• SLA/TAT adherence
• Investor satisfaction scores
• Complaint resolution efficiency
• Audit findings & compliance ratings
• Regional productivity metrics
• AMC relationship scores
• Digital transaction adoption
• Revenue generation and leakage control

Skills & Competencies

• Strong knowledge of mutual fund operations and RTA processes
• In-depth understanding of SEBI, AMFI, and regulatory frameworks
• Proven leadership and stakeholder management expertise
• Analytical skills with proficiency in MIS interpretation
• Crisis management and escalation handling capability
• Process improvement and risk management mindset