Sales Co-ordinator

Key Duties & Responsibilities

Sales Coordination & Order Processing

• Coordinate day-to-day domestic sales operations and support the sales team in order execution.
• Receive, verify, and process customer orders as per approved terms and conditions.
• Prepare sales orders, proforma invoices, tax invoices, and dispatch instructions.
• Ensure accuracy of pricing, GST, payment terms, and delivery details.

Customer & Sales Team Support

• Act as a key point of contact between customers, sales team, logistics, and accounts.
• Handle customer inquiries related to orders, dispatch status, invoices, and documentation.
• Support field sales team with quotations, tenders, and sales-related documentation.

Dispatch & Logistics Coordination

• Coordinate with logistics and warehouse teams to ensure timely dispatch of orders.
• Track shipments and ensure on-time delivery to customers.
• Manage delivery challans, E-way bills, and transport documentation for domestic dispatches.

Payment & Accounts Coordination

• Coordinate with accounts team for billing, credit control, and collection follow-ups.
• Maintain records of outstanding payments and support timely recovery.
• Share sales and dispatch data with accounts for reconciliation.

Sales Reporting & MIS

• Maintain sales data, customer records, and order status in ERP/CRM systems.
• Prepare MIS reports on sales orders, dispatches, pending orders, and customer-wise sales.
• Support sales planning, forecasting, and performance tracking.

Compliance & Documentation

• Ensure adherence to company policies, GST norms, and statutory requirements for domestic sales.
• Maintain proper records for audits, inspections, and management review.
• Support implementation of SOPs related to sales operations.

Skills & Competencies

• Knowledge of domestic sales processes and GST invoicing
• Strong coordination and follow-up skills
• Proficiency in MS Excel and ERP/CRM systems
• Good communication and customer-handling skills
• Attention to detail and documentation accuracy
• Ability to work under timelines and multitask

Qualification & Experience (Indicative)

• Experience in domestic sales coordination (pharma/biotech) -preferred