Service and Operations Manager

Service & Operation Manager

- Responsible for managing service and operational activities within a banking branch. - Oversee daily branch operations ensuring compliance with banking standards and customer satisfaction. - Coordinate between various teams to streamline processes and improve service delivery. - Handle customer service issues and operational challenges effectively. - Monitor branch performance and implement strategies to enhance efficiency. - Ensure adherence to regulatory guidelines and internal policies. - Collaborate with senior management to achieve branch targets and objectives. - Manage resources and staff to maintain smooth branch functioning. - Drive continuous improvement initiatives in service and operations. - Maintain accurate records and reports related to branch operations.