Service Management Lead

Service Management Lead

Project Role : Service Management Lead
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Service Management Lead, you will be at the forefront of delivering programs, projects, or managed services. Your typical day will involve coordinating various projects through effective contract management and shared service coordination. You will engage with key stakeholders and sponsors, fostering relationships that ensure high levels of commitment and support for the strategic agenda of the organization. Your role will be pivotal in driving the success of initiatives and ensuring that all aspects of service delivery align with organizational goals.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Facilitate communication between project teams and stakeholders to ensure alignment and clarity on project objectives.
- Monitor project progress and performance, providing regular updates to stakeholders and making adjustments as necessary.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Enterprise Network Operations.
- Strong understanding of network infrastructure and operations management.
- Experience in managing service delivery and ensuring compliance with service level agreements.
- Ability to analyze and resolve complex operational issues effectively.
- Familiarity with project management methodologies and tools.

Additional Information:
- The candidate should have minimum 3 years of experience in Enterprise Network Operations.
- This position is based at our Gurugram office.
- A 15 years full time education is required.