Position: Site Lead

Reports to: Regional Head /Operation Head

Industry: Logistics and Supply Chain

Employment Type: Full-Time

Location: Indore (Only Relevant candidates may apply)

Job Overview:

We are seeking an experienced and dynamic Site Lead to lead and manage our operations in Indore. The Site Lead will be responsible for overseeing the end-to-end logistics operations, ensuring operational efficiency, profitability, and customer satisfaction. This role requires a strategic thinker with the ability to manage a diverse team, handle complex warehousing &logistics processes, and build strong relationships with customers and vendors.

Key Responsibilities:

Operational Leadership:

• Oversee daily operations of all 3PL activities within the city, including warehousing, transportation, inventory management, and last-mile delivery.
• Ensure that operations are efficient, cost-effective, and meet client expectations in terms of timeliness, quality, and accuracy.
• Optimize logistics networks and processes to improve operational performance, reduce costs, and enhance service delivery.

Client Relationship Management:

• Build and maintain strong relationships with key clients.
• Ensure consistent and transparent communication with clients regarding service performance, issues, and opportunities for improvement.
• Act as the primary point of contact for clients in the region, addressing and resolving concerns promptly.

Team Management:

• Lead, motivate, and manage a team of operations, warehouse, and transportation staff.
• Conduct performance appraisals, set KPIs, and provide regular feedback and coaching to enhance team performance.
• Foster a collaborative and high-performance work culture across all functions.

Financial Management:

• Oversee budget planning, cost control, and profitability for the city's operations.
• Monitor financial performance and implement corrective actions where necessary to ensure profitability and cost efficiency.
• Develop and manage pricing models and contracts for clients, ensuring competitive pricing while maintaining profitability.

Compliance and Safety:

• Ensure compliance with all local, state, and federal regulations related to warehousing,logistics and transportation.
• Promote a culture of safety and compliance within the team, ensuring adherence to industry standards and company policies.
• Oversee audits and inspections to ensure that operations are running in accordance with the highest standards of quality and safety.

Business Development:

• Identify new business opportunities and potential clients within the city/region.
• Develop and implement strategies to expand the company’s customer base and market share in the region.
• Lead proposals, negotiations, and contracts with prospective clients.

Supply Chain Optimization:

• Collaborate with the supply chain and procurement teams to streamline operations, reduce lead times, and enhance service levels.
• Monitor and analyze market trends, supply chain disruptions, and best practices in FMCG logistics to keep operations ahead of industry changes.
• Implement technology and automation solutions to drive continuous improvement in the logistics function.

Reporting and Analysis:

• Regularly report on key operational and financial metrics, highlighting areas of success and opportunities for improvement.
• Analyze operational data and customer feedback to identify trends, challenges, and areas of focus.
• Ensure timely and accurate reporting to senior management on performance, issues, and initiatives.

Required Qualifications:

• Education: Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. MBA or similar advanced qualification is a plus.

Experience:

• Minimum of 8-10 years of experience in logistics, supply chain management, or operations management, with at least 5 years in a leadership role within a 3PL company handling FMCG products.
• Proven experience in managing large-scale logistics operations, including warehousing, transportation, and distribution.
• In-depth knowledge of FMCG supply chain dynamics, customer expectations, and industry standards.
• Strong experience with budget management, cost control, and financial performance optimization.

• Skills:
• Excellent leadership, team management, and interpersonal skills.
• Strong problem-solving, decision-making, and negotiation abilities.
• Excellent communication skills, both written and verbal.
• Proficiency in supply chain management software and other relevant logistics tools.
• Strong analytical and reporting skills with attention to detail.
• Knowledge of relevant regulations, safety standards, and compliance in the logistics sector.

Key Competencies:

• Leadership and Team Management
• Strategic Thinking and Business Development
• Operational Excellence and Efficiency
• Client Relationship Management
• Financial Acumen
• Problem Solving and Innovation
• Supply Chain Optimization
• Negotiation and Contract Management
• Strong Communication and Interpersonal Skills
• Seniority Level

Mid-Senior level

• Industry
• Transportation, Logistics, Supply Chain and Storage
• Employment Type

Full-time

• Job Functions
• Supply Chain
• Skills
• Strategic Thinking
• Build Strong Relationships
• Performance Appraisal
• Industry standards
• Financial Performance
• Attention to Detail
• Team Management
• Interpersonal Skills
• Business Relationship Management
• Fast-Moving Consumer Goods (FMCG)