Technical Support

Diagnose and resolve technical issues related to GPS devices, telematics units, associated software platforms, and mobile applications.

Provide step-by-step guidance to users via phone, email, chat, or in-person for installation, configuration, and troubleshooting of GPS systems.

Identify root causes of technical problems and implement effective solutions.

Escalate complex or unresolved issues to higher-level support teams or engineering as needed.

Ensure data quality, accuracy, and completeness for GPS data.

Maintain detailed records of customer interactions and issue resolutions in ticketing systems.

Respond promptly to client needs and requests.

Translate complex technical information into easily understandable terms for non-technical users.