Telecaller

Key Responsibilities:

1. Telecalling & Lead Conversion

• Make outbound calls to prospective students/parents to inform them about courses, schedules, and offerings.
• Follow up on leads generated through marketing campaigns, social media, and referrals.
• Convert inquiries into enrollments by understanding the student's needs and providing suitable guidance.

2. Academic Counselling

• Counsel students on suitable programs based on their academic background, interests, and goals.
• Provide accurate information regarding courses, curriculum, faculty, and learning outcomes.
• Guide students through the enrollment and payment process.

3. CRM & Database Management

• Maintain accurate records of leads, follow-ups, and conversions using CRM tools.
• Update call status, appointment schedules, and student feedback regularly.

4. Communication & Support

• Respond promptly and professionally to phone, WhatsApp, email, and in-person queries.
• Coordinate with internal departments for student-related concerns or support issues.

5. Feedback & Reporting

• Collect student feedback and report recurring concerns to improve service.
• Share daily/weekly reports on calls made, leads converted, and targets achieved.
• Required Skills:Excellent communication and interpersonal skills (Hindi & English mandatory, regional language is a plus)
• Strong persuasion and negotiation ability
• Basic computer proficiency (MS Excel, Google Sheets, CRM software)
• Ability to handle pressure and meet targets
• Patience, empathy, and student-friendly attitude
• Educational Qualification:Graduate in any discipline (preferably with a background in education, psychology, or business)
• Prior experience in telecalling or academic counselling is an added advantage
• Compensation:Fixed salary + Performance-based incentives
• (To be discussed during the interview)