Restaurant Staff

Team Member – Job Description (Bugeese Restaurant)Position Summary:

A Team Member at Bugeese Restaurant is responsible for delivering excellent customer service, preparing food items, and maintaining cleanliness and efficiency in daily operations.

Key Responsibilities:

• Greet and serve customers in a friendly and professional manner
• Take orders accurately and handle billing/POS system
• Prepare and assemble food and beverages as per company standards
• Maintain cleanliness of dining area, kitchen, and service counters
• Follow food safety and hygiene guidelines
• Restock ingredients and supplies as needed
• Handle customer queries and resolve basic complaints
• Work collaboratively with team members during busy hours

Requirements:

• Good communication and interpersonal skills
• Ability to work in a fast-paced environment
• Basic understanding of hygiene and food safety
• Flexible to work shifts, weekends, and holidays

Preferred Skills:

• Previous experience in restaurant/QSR is a plus
• Positive attitude and willingness to learn

Shift Manager

– Job Description (Bugeese Restaurant)Position Summary:

The Shift Manager is responsible for overseeing daily operations during assigned shifts, ensuring smooth service, managing staff, and maintaining quality, safety, and customer satisfaction standards.

Key Responsibilities:

• Supervise and coordinate team members during shifts
• Ensure excellent customer service and handle escalated complaints
• Monitor food quality, presentation, and service speed
• Manage staff scheduling and task assignments during shifts
• Ensure compliance with hygiene, safety, and company policies
• Handle cash management, billing, and daily sales reporting
• Train new employees and support ongoing staff development
• Monitor inventory levels and coordinate with management for stock
• Ensure opening and closing procedures are properly followed

Requirements:

• High school diploma or bachelor’s degree preferred
• 1–3 years of experience in restaurant or hospitality industry
• Strong leadership and problem-solving skills
• Good communication and team management ability
• Ability to work under pressure and handle peak hours

Preferred Skills:

• Experience in team supervision or shift handling
• Knowledge of POS systems and inventory management
• Customer-focused mindset with leadership qualities