Back Office Executive

We are looking for a detail-oriented Back Office Executive to manage daily operations for our Amazon and Etsy online stores. The role involves order processing, listing management, inventory coordination, customer support assistance, and backend reporting to ensure smooth e-commerce operations.

• Key Responsibilities

Amazon & Etsy Account Management

• Manage day-to-day backend operations of Amazon Seller Central and Etsy Seller Dashboard
• Upload, update, and optimize product listings (titles, descriptions, images, pricing)
• Ensure listings follow Amazon & Etsy policies and guidelines

Order & Inventory Management

• Process orders, track shipments, and coordinate with logistics partners
• Maintain accurate inventory records and update stock levels regularly
• Handle order issues such as cancellations, returns, replacements, and refunds

Customer Support Coordination

• Respond to customer queries via Amazon & Etsy messaging systems (order status, product details, issues)
• Handle A-to-Z claims, return requests, and dispute resolutions professionally
• Maintain high seller ratings and customer satisfaction

Data & Reporting

• Prepare daily/weekly sales and order reports
• Monitor performance metrics (orders, revenue, returns, feedback)
• Maintain proper records of invoices, payments, and transaction details