Back Office Executive

Educational Requirements

• Bachelor’s degree in Commerce (B.Com) / Business Administration (BBA) or equivalent
• Certification or working knowledge of Tally (Tally ERP 9 / Tally Prime preferred)

Experience

• 1–3 years of experience in back office, accounts, or administrative role (freshers with strong Tally skills can also apply)

Technical Skills

• Proficiency in Tally (voucher entry, invoicing, GST basics)
• Basic knowledge of MS Excel / Google Sheets
• Familiarity with billing, inventory, and order management systems

Communication Skills

• Good verbal communication (Hindi + basic English preferred)
• Ability to speak confidently with customers over phone
• Polite and professional customer handling skills

Other Skills

• Attention to detail and accuracy
• Ability to multitask and manage records
• Basic understanding of accounting principles

Scope of Work / Job Responsibilities

1. Accounting & Tally Work

• Daily data entry in Tally (sales, purchase, receipts, payments)
• Generate invoices and maintain billing records

2. Order Management

• Take customer orders over telephone
• Enter and process orders accurately in the system
• Coordinate with dispatch/warehouse team

3. Customer Interaction

• Handle incoming calls and inquiries
• Provide product/service information to customers
• Maintain good customer relationships

4. Back Office Operations

• Maintain records and documentation
• Prepare daily/weekly reports
• Support administrative and operational tasks

5. Coordination

• Work with sales and accounts teams for smooth operations
• Follow up on pending orders/payments