Branch Operations Manager

FUNCTION: Central Operations

DEPARTMENT: Operations

KEY STAKEHOLDERS (INTERNAL): Operations, Credit, Sales

LOCATION: Delhi

SCOPE OF TRAVEL: Low

KEY STAKEHOLDERS (EXTERNAL): NA JOB OVERVIEW: The role will manage various processes within Banking Operations, including the inwarding and processing of NACH mandates and post-dated cheques, quality checks, addressing discrepancies with branches, follow-ups, and ensuring timely closure of tasks.

REPORTING STRUCTURE: Reports to Deputy Manager - Banking Operations

QUALIFICATION: A bachelor's or master's degree in a relevant field

EXPERIENCE: 1-2 years 

SKILLS AND COMPETENCIES:

• Fundamental knowledge of banking transactions within the financial sector

• Proficiency in MS Office applications

• Strong teamwork abilities and collaborative mindset

• Effective communication skills to interact and coordinate with branch teams

KEY ROLES AND RESPONSIBILITIES:

• Accurately process NACH mandates and post-dated cheques in the system, ensuring timely acknowledgments.

• Conduct follow-ups with branches to ensure timely resolution and closure of pending NACH registrations.

• Perform quality checks on mandates and post-dated cheques, promptly addressing and raising discrepancies with branches.

• Generate and publish reports and dashboards to provide insights into Banking Operations activities.