Chat Support Executive

Job Title: Chat Process Executive / Customer Support – Chat Process

Job Type: Full-time

Department: Customer Service / Operations

Job Summary:

We are looking for a Chat Process Executive to provide excellent customer support through online chat. The role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience through prompt and professional communication.

Key Responsibilities:

• Handle customer queries via live chat, email, or messaging platforms in a timely and professional manner.
• Provide accurate information about products, services, pricing, and policies.
• Identify customer needs and help them navigate through the company’s offerings.
• Record and update customer interactions in the CRM system.
• Collaborate with internal teams to resolve complex queries or technical issues
• Maintain high levels of customer satisfaction by delivering efficient and empathetic responses.
• Meet or exceed response time and quality metrics.
• Stay updated with product knowledge, promotions, and process changes.

Required Skills and Qualifications:

• Education: Bachelor’s degree (any stream) or equivalent.
• Experience: 0–2 years (freshers can apply; prior BPO or customer support experience preferred).
• Excellent written communication skills in English.
• Strong typing speed and accuracy (minimum 35–40 WPM preferred).
• Good problem-solving and multitasking abilities.
• Ability to work in rotational shifts (if applicable).
• Basic computer literacy and familiarity with chat tools, CRMs, or ticketing systems.

Preferred Qualifications:

• Experience in E-commerce, Banking, or Telecom chat support processes.
• Knowledge of customer service best practices.
• Ability to handle multiple chat sessions simultaneously.

Key Competencies:

• Customer-centric approach
• Empathy and patience
• Professional tone and etiquette
• Time management and attention to detail