CRM Executive

A CRM Executive manages customer interactions, builds relationships, and boosts retention by handling inquiries, resolving issues, analyzing data, and executing campaigns, acting as a bridge between customers and departments like Sales & Marketing to track leads, manage data, and improve overall customer journey and satisfaction. . 

Key Responsibilities:

·        Customer Interaction: 

Respond to inquiries, resolve complaints, provide support via phone/email/social media, and conduct follow-ups. 

·        Data Management: 

Utilize E-commerce platforms to track leads, update customer profiles, analyze data for trends, and generate reports. 

·        Strategy & Campaigns: 

Help implement retention strategies, support marketing campaigns, and identify opportunities for upselling/cross-selling. 

·        Cross-functional Collaboration: 

Work with sales, marketing, and operations to ensure seamless customer experience and smooth order fulfillment. 

·        Reporting: 

Provide insights on customer satisfaction, campaign performance, and trends to management. 

Essential Skills & Qualifications:

·        Experience: Previous customer-facing roles, call center, or CRM software experience. 

·        Education: Bachelor's degree preferred (Business, Marketing, etc.). 

·        Skills: Excellent communication, problem-solving, analytical, organizational skills