CRM Executive

We are seeking a CRM Executive to handle client relationships for the Exchange Department. The role involves managing client queries, coordinating exchange requests, and ensuring smooth communication between clients and internal teams.

Key Responsibilities:

Serve as the first point of contact for clients regarding exchanges.

Manage and update client data in the CRM system.

Handle queries and complaints in a professional manner.

Coordinate with operations, logistics, and sales teams for smooth processing.

Track and monitor exchange status for timely closure.

Prepare reports on exchange activities and client feedback.