CRM Executive

Job Title: CRM Executive – Order Confirmation

Department: Customer Relationship Management (CRM)

Location: Jaipur

Company: Toppersnotes

About ToppersnotesToppersnotes is an EdTech platform dedicated to simplifying exam preparation for students across India. We offer high-quality, affordable self-study solutions curated by toppers and experts for various competitive exams. Our mission is to make learning accessible, personalized, and result-oriented.

Role Overview As a CRM Executive – Order Confirmation, you will be the primary point of contact for customers post-purchase, ensuring a smooth order confirmation process and an excellent onboarding experience. You’ll coordinate between sales, operations, and customer support to ensure timely confirmation, communication, and delivery of study materials.

Key Responsibilities

• Manage and confirm all customer orders received through online and offline channels.
• Communicate proactively with customers via call, email, or WhatsApp to confirm order details and payment verification.
• Update CRM systems (e.g., HubSpot, Zoho, or in-house tools) with accurate customer and order information.
• Collaborate with operations and logistics teams to ensure timely dispatch and delivery.
• Address customer queries related to order confirmation, payment issues, or delivery status.
• Track and report daily order confirmation metrics and resolve discrepancies.
• Identify and escalate recurring issues to improve order and CRM processes.
• Maintain a high level of professionalism and empathy in customer interactions to ensure customer satisfaction and retention.

Qualifications & Skills

• Bachelor’s degree in Business, Commerce, or a related field.
• 1 year of experience in CRM, customer service, or order management (preferably in e-commerce or EdTech).
• Strong communication skills (written and verbal) in English and Hindi.
• Proficiency in CRM tools (HubSpot, Salesforce, Zoho CRM, or similar).
• Excellent attention to detail, organizational, and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Customer-first mindset with a focus on timely resolution.