CRM Manager

The CRM department is responsible for managing all post-sales processes in real estate and ensuring a smooth customer experience after booking. The role involves handling customer communication, coordinating with internal departments, and ensuring timely completion of all documentation and formalities related to the property purchase.

Key responsibilities include managing post-booking documentation, maintaining accurate customer records in the CRM system, coordinating with sales, accounts, and legal teams, and ensuring timely updates to clients regarding their purchase and project progress. The CRM team also handles customer queries, supports clients with payment schedules and documentation, and ensures a high standard of client servicing throughout the post-sales lifecycle.

The objective of the CRM function is to maintain strong customer relationships, ensure transparency in processes, and deliver a seamless real estate buying experience to all clients.