Customer Care Associate
World of Oorja
Customer Care Associate
World of Oorja
Lal Kothi, Jaipur
₹15,000 - ₹18,000 monthly
Fixed
₹15000 - ₹18000
Earning Potential
₹18,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
5 applicants
Benefits include: Laptop
Job Description
We are hiring a Customer Care Associate to handle customer support and shipping coordination. The role involves replying to customer queries via chat, email, and calls, ensuring quick and accurate responses. The candidate will also manage NDR (Non-Delivery Reports) with courier partners, resolve delivery issues, and follow up with customers to reduce RTO cases.
Requirements: Good communication skills (English/Hindi), basic Excel/Google Sheets, problem-solving attitude. Prior experience in e-commerce customer support or logistics (Shiprocket, Shipyaari, etc.) is preferred but not mandatory.
Job role
Work location
Speakwel Institute of English Language, Rajasthan Vidhan Sabha, Satya Vihar, Lal Kothi Scheme, Lalkothi, Jaipur, Rajasthan 302015, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Diploma
Skills
Chat support, Customer complaints, Blended process, Domestic BPO, Call centre support, Customer care, Customer complaints handling, Customer Grievance Handling, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Hindi
Gender
Female
About company
Name
World of Oorja
Address
Speakwel Institute of English Language, Rajasthan Vidhan Sabha, Satya Vihar, Lal Kothi Scheme, Lalkothi, Jaipur, Rajasthan 302015, India
Job posted by World of Oorja
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