Customer Care Executive

We are seeking a customer-focused, empathetic Customer Support Executive to handle customer inquiries, resolve issues, and ensure a smooth customer experience across all support channels.

Name: Raj HR

Number: 92165 77366

Key Responsibilities

• Respond to customer queries via phone, email, chat, or social media
• Resolve product or service issues promptly and professionally
• Maintain accurate records of customer interactions and tickets
• Escalate complex issues to relevant teams when required
• Follow up with customers to ensure resolution and satisfaction
• Provide product information and guidance to customers
• Meet or exceed customer satisfaction and response time targets

Required Skills & Qualifications

• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal abilities
• Ability to remain calm and professional under pressure
• Basic computer knowledge (CRM tools, MS Office, Google Workspace)
• Willingness to work in shifts (if applicable)

Preferred Qualifications

• Prior experience in customer support or call center roles
• Familiarity with CRM tools like Zendesk, Freshdesk, Salesforce, etc.
• Multilingual skills (optional)

What We Offer

• Competitive salary and incentives
• Training and growth opportunities
• Friendly and collaborative work environment, Role & responsibilities

Name: Raj HR

Number: 92165 77366