Customer Care Executive

About Snapmint:

India’s booming consumer market has over 300 million credit-eligible consumers, yet only 35million actively use credit cards. At Snapmint, we are building a better alternative to credit card that lets consumers buy now and pay later for a wide variety of products, be it shoes, clothes, fashion accessories, clothes or mobile phones. We firmly believe that an enduring financial services business must be built on the bedrock of providing honest, transparent and fair terms.

• Minimum 1 year of experience in Email/Chat/In-call and Outbound calling process in any BPO, e-commerce, fintech, and any customer experience organization.
• For Email/chat – Typing speed must be in btw 30-35 wpm.
• Handle high volumes of incoming and outgoing calls professionally and efficiently.
• Provide accurate assistance regarding product details, orders, billing, delivery, returns, and more.
• They will be creative and analytical problem solvers with a passion for excellent customer service.
• Strong phone contact handling skills and active listening.
• Graduation is must.
• Excellent verbal/written communication skills and basic computer knowledge.
• Work from the office and 6 days working (roster off).
• Near Tonk Road, Dev Nagar (Maximum travel distance should be 10-12 km).
• Tamil, Telugu and Malayam language is a plus.

Candidate who have experience from Teleperformance, vertex cosmos, Girnar, Dealshare, Innovana Thinklabs, Dr ITM will be a plus.