Customer Care Executive

Job Title: Customer Support Executive

Location: Office

Experience: 0–2 Years (Freshers welcome)

Job Summary:

We are looking for a Customer Support Executive to join our team and provide exceptional service to our customers. The ideal candidate will handle calls, chats, and emails, resolve queries, maintain customer satisfaction, and ensure smooth communication.

Key Responsibilities:

• Handle inbound and outbound customer calls, chats, and emails.
• Assist customers with queries, product information, and issue resolution.
• Process and track customer requests, complaints, and escalations.
• Maintain accurate records of customer interactions in CRM or software tools.
• Follow up on customer issues until successful resolution.
• Coordinate with internal departments for support and updates.
• Maintain professionalism and deliver excellent customer experience.
• Meet performance targets such as response time, resolution time, and satisfaction scores.

Required Skills:

• Good communication skills (verbal and written).
• Basic computer knowledge (MS Office, CRM preferred).
• Active listening and problem-solving ability.
• Ability to handle pressure and multitask.
• Positive attitude and customer-first approach.

Qualifications:

• Minimum 12th Pass / Graduation Preferred.
• Experience in customer support (voice or non-voice) is an advantage.

Job Types: Full-time, Permanent

Work Location: In person