Customer Care Executive

·        Handle inbound and outbound calls related to insurance products, services, and claims.

·        Provide accurate information about policy details, premium payments, coverage, and benefits.

·        Assist customers with policy renewals, cancellations, and endorsements.

·        Resolve customer queries and concerns efficiently while maintaining a positive experience.

·        Escalate unresolved or complex issues to the appropriate department/team.

·        Maintain a record of customer interactions, follow-ups, and resolutions in the CRM system.

·        Educate customers about new insurance products and services that meet their needs.

·        Meet or exceed individual performance metrics (calls handled, resolution time, etc.).

·        Adhere to compliance guidelines, company policies, and industry standards.