Customer Care Executive

Job Description

We are looking for a Female Customer Support Executive to handle client coordination, order support, and after-sales communication for solar mounting structures such as Z Purlin, C Section, and solar frames. The role requires strong communication skills and coordination with internal teams to ensure smooth customer experience.

Key Responsibilities

Customer Handling

Handle customer queries through phone calls, emails & WhatsApp

Provide accurate information related to products, pricing, and order status

Act as a single point of contact for assigned customers

Order & Sales Support

Coordinate with sales team for quotations & order confirmation

Update customers regarding dispatch, delivery & timelines

Support payment follow-ups in coordination with accounts team

Documentation & Records

Maintain customer records, complaints & follow-up details

Ensure proper documentation of POs, invoices & dispatch details

Prepare basic reports related to customer support activities

After-Sales Coordination

Address customer complaints and escalate issues when required

Coordinate with production & logistics teams for issue resolution

Ensure customer satisfaction after order completion

Product Knowledge Required

Solar mounting structures (MMS)

Z Purlin, C Section & steel components

Basic understanding of solar EPC workflow

Required Skills

Excellent communication skills (Hindi & basic English)

Polite, patient & customer-friendly attitude

Good knowledge of MS Excel, Email & WhatsApp handling

Ability to multitask and handle pressure

Qualification

Graduate / Diploma (Any stream)

Customer support or back-office experience preferred

Preferred Candidate Profile

Female candidate with prior customer support / coordination experience

Experience in solar, steel, or manufacturing industry is an advantage

Well-organized and professional