Customer Care Manager

We are looking for a Customer Support Manager to handle customer interactions across email, calls, and chat for our domestic e‑commerce operations. The role requires strong communication skills, a customer‑first mindset, and basic knowledge of computers and online platforms.

Key Responsibilities: Handle customer queries via calls, emails, and live chat professionally and promptly.

 Assist customers with product information, order status, delivery updates, returns, and replacements.

Ensure accurate and timely order-related communication. 

Coordinate with internal teams (sales, verification, logistics) for issue resolution. 

Maintain proper documentation and follow-ups on customer interactions. 

Adhere to company communication standards (professional, polite, and clear language). 

• Meet defined response time and customer satisfaction benchmarks.