Customer Care Officer

A Customer Care Officer is responsible for handling customer queries, resolving complaints, providing product/service information, and ensuring high customer satisfaction. The role focuses on delivering excellent service and maintaining long-term customer relationships.

Key Responsibilities

• Handle incoming and outgoing customer calls, emails, or chats
• Resolve customer complaints quickly and effectively
• Provide accurate information about products, services, and policies
• Maintain customer records and update CRM systems
• Follow up with customers to ensure issue resolution
• Coordinate with internal teams for quick support
• Maintain professional and polite communication at all times
• Achieve daily/weekly customer satisfaction and call targets
• Escalate complex issues to senior management when required