Profile - Customer Relationship Officer (Retail)

Reporting to – Store Manager

Purpose of the Job

• This is a unique opportunity to work in the areas of Customer experience as well as Sales.
• Serve our friends with simple and transparent digital experiences leading to warm & personalized outcomes.
• Deliver defect free resolutions with speed and honesty AND explore life enriching experiences to GROW
• products and services for our friends and their families.

Deliverables (key responsibilities)

• Customer Service
• Responsible for resolving product or service problems by clarifying the customer's complaint; determining
• the cause of the problem; selecting and explaining the best solution to solve the problem; following up to
• ensure resolution
• Generate Sales leads.