Customer Service Representative

Responsibilities: Inbound Calls II Customer Service II Problem Solving • Manage incoming calls and customer service inquiries • Provide information about products and services, take/cancel orders, and record details of complaints • Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken • Follow up to ensure that appropriate actions are taken on customer requests • Refer unresolved customer grievances or special requests to designated departments for further investigation

Responsibilities of candidate include: • Permanent Employment Profile. • All Basic official knowledge • Post Courier Packaging and post • Answering calls if Required • Interacts with clients, visitors, and vendors • Sorts and distributes incoming mail.