Customer Support Executive

Key Responsibilities:

• Handle incoming customer calls professionally and efficiently.
• Understand customer queries and provide accurate information or resolutions.
• Maintain call logs, update CRM systems, and record customer interactions.
• Escalate unresolved issues to the concerned departments when required.
• Follow communication scripts, company standards, and guidelines.
• Ensure high customer satisfaction through polite and timely support.
• Meet daily/weekly call handling and quality targets.