Customer Support Executive

Pre-Sale Customer Service (also called pre-sales support) is the assistance a business provides to potential customers before they make a purchase. 

Why It Is Important

Good pre-sale service:

• Increases conversion rate
• Reduces abandoned carts
• Improves prepaid orders
• Builds long-term brand trust
• Lowers COD returns
• Where Pre-Sale Service HappensWhatsApp chat
• Instagram DMs
• Website live chat
• AI voice agents
• Call support
• Email support

Its main goal is to:

• Answer doubts
• Build trust
• Remove objections
• Help the customer decide confidently

What Does Pre-Sale Customer Service Include?

•  Product InformationExplaining features, materials, size, quality
• Comparing products
• Suggesting the right option
• Pricing & Offers ClarificationExplaining discounts
• BOGO offers
• Free gifts
• Payment methods (COD, UPI, Cards)