Customer Support Executive

Handle incoming and outgoing calls, emails, and messages from customers

Respond to customer inquiries regarding products, services, billing, or support

Register and track complaints, service tickets, and follow-ups

Provide accurate information and proper solutions within defined timelines

Coordinate with technical, sales, and operations teams for issue resolution

Maintain customer records and update data in CRM/software systems

Follow company policies, scripts, and communication standards

Escalate unresolved issues to seniors when required

Ensure polite, professional, and empathetic communication at all times