Customer Support Executive

Job Title: Customer Support Executive

Experience: Min - 6 months

Salary Range: 18,000 - 25,000 pm

Location: Jaipur, Rajasthan

Employment Type: Full-time

Job Summary

We are seeking a proactive and customer-focused Customer Support Executive to handle customer inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction. The ideal candidate will possess strong verbal and written communication skills and be excellent in both English and Hindi.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, chat, and support tickets.
• Respond to customer queries promptly and provide accurate information about products and services.
• Resolve customer complaints and issues in a professional and timely manner.
• Escalate complex issues to the appropriate internal teams and follow up until resolution.
• Maintain detailed and accurate records of customer interactions in CRM or support systems.
• Ensure adherence to company policies, service standards, and compliance requirements.
• Collaborate with internal teams to improve customer experience and service processes.
• Meet defined service-level agreements (SLAs) and performance metrics.

Required Skills and Qualifications

• At least six months of experience in customer support, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Excellent in English and Hindi (mandatory).
• Strong problem-solving and interpersonal skills.
• Ability to handle difficult situations with empathy and professionalism.
• Basic computer proficiency and familiarity with CRM or ticketing systems.
• Ability to multitask, prioritize, and manage time effectively.

Preferred Qualifications

• Experience in handling customer support for B2B environments.
• Prior experience in voice, email and chat-based support.
• Exposure to CRM tools such as Freshdesk, Zendesk, Bitrix24, or similar platforms.

What We Offer

• Competitive salary based on experience and skills.
• Supportive work environment with growth opportunities.
• Training and skill development programs.