Customer Support Executive

Main Responsibilities: 

• Solving customer grievances. 
• Contacting existing customers as well as prospective customers. 
• Obtaining customer information and other relevant data. 
• Asking questions to the customer and understanding their specifications. 
• Resolving queries and issues related to the products. 
• Making recordings of all the customers phone calls. 
• Escalating customer queries in proper and timely manner. 
• Maintaining the database of the customers on a regular basis. 
• Suggesting solutions based on customer’s needs and requirements. 

Requirements  

• Great Comminution Skills. 
• Work experience as a Tele caller, Tele marketer, or a similar role in the Sales Department. 
• Great interpersonal skills. 
• Exceptional oral and written communication skills. 
• Strong organizational skills. 
• Ability to work in a team or individually as and when required. 
• Ability to manage and handle multiple tasks. 
• Outstanding problem-solving skills. 
• Exceptional attention to detail. 
• Hard-working individual. 
• Good time management abilities. 
• Strong decision-making skills. 
• Ability to tolerate stress and pressure.