Customer Support Executive

About Us:

At Gayraa, we blend tradition with contemporary fashion, creating timeless ethnic wear for women who celebrate their heritage with style. Our brand thrives on creativity, quality, and exceptional customer service. We are seeking a passionate and dynamic Customer Service Executive to join our vibrant team and contribute to our journey of excellence.

Position Overview:

Are you a problem-solver with a knack for multitasking? Do you excel in creating memorable customer experiences? We are looking for a proactive and energetic Customer Service Executive who can manage our customer interactions with finesse and ensure seamless order processing.

Key Responsibilities:

Order Management & Data Entry: Meticulously handle and manage website orders, ensuring accurate data entry and timely processing.

Customer Support Excellence: Deliver top-notch customer support via WhatsApp and phone calls. Address customer inquiries and issues with empathy, efficiency, and a smile.

Cross-Department Collaboration: Work closely with other departments to facilitate smooth operations and ensure customer satisfaction at all levels.

Administrative Support: Assist with various administrative tasks to keep the team organised and operations running smoothly.

Qualifications:

Education: Graduate degree in any field.

Communication Skills: Excellent verbal and written communication skills.

Computer Skills: Strong proficiency in Microsoft Excel and general computer skills.

Multitasking Ability: Ability to multitask and prioritise tasks effectively in a fast-paced environment.

Experience: Previous experience in a similar role is a plus.