About Xobolt:

Xobolt is a fast-growing jaipur based company at the forefront of electric vehicle (EV) infrastructure, providing smart, reliable, and scalable EV charging solutions across India. We're on a mission to accelerate the adoption of electric mobility by offering innovative charging technologies backed by exceptional customer service.

Job Summary:

As a Customer Support Executive at Xobolt, you will be the first point of contact for our customers, responsible for resolving queries, offering product support, and ensuring a smooth and positive user experience with our EV charging services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Resolve technical and operational issues related to EV chargers and mobile app support.

• Provide step-by-step guidance for charger usage, and troubleshooting.

• Monitor customer complaints and ensure prompt resolution with internal teams.

• Maintain detailed records of customer interactions using CRM software.

• Coordinate with field technicians, operations, and sales teams to close support tickets.

• Collect customer feedback and share insights for product/service improvement.

• Educate customers on new features, updates, and best practices.

• Ensure customer satisfaction and promote loyalty through excellent service.

Required Skills & Qualifications:

• Bachelor's degree or equivalent.

• 1–3 years of customer support or technical support experience (EV/tech industry preferred).

• Strong communication skills (verbal and written) in English and Hindi.

• Good analytical and problem-solving skills.

• Familiarity with CRM systems and helpdesk software (e.g., hubspot, Freshdesk, Zoho, etc.).

• Basic technical understanding of EV chargers or mobile apps is a plus.

• Ability to stay calm and handle pressure in a fast-paced environment.