Customer Support Executive

Zpay Solutions Private Limited

Vidhyadhar Nagar, Jaipur

₹15,000 - ₹22,000 monthly

Fixed

15000 - ₹22000

Earning Potential

22,000

Work from Office

Full Time

Min. 2 years

Basic English

Job Details

Interview Details

Job highlights

96 applicants

Job Description

Job Summary:

As a Customer Support Executive at ZPay Solutions Private Limited, you will be the primary point of contact for our customers, providing timely assistance and resolving inquiries or issues to ensure a positive experience. You will handle a variety of customer interactions through multiple channels, including phone, email, chat, and social media, and collaborate with internal teams to address customer needs effectively.

Key Responsibilities:

  1. Customer Assistance: Respond to customer inquiries, provide product information, and assist with account-related issues or technical support questions via phone, email, chat, or social media platforms.
  2. Issue Resolution: Identify and troubleshoot customer concerns or problems, escalate complex issues to appropriate departments, and follow up to ensure timely resolution and customer satisfaction.
  3. Order Processing: Process customer orders, returns, refunds, and exchanges accurately and efficiently, maintaining detailed records and documentation as required.
  4. Product Knowledge: Develop a thorough understanding of our products or services, stay updated with product changes or updates, and communicate product features and benefits to customers effectively.
  5. Customer Feedback: Collect and document customer feedback, suggestions, and complaints, and relay insights to the relevant teams to drive continuous improvement and product development.
  6. Quality Assurance: Adhere to company policies, procedures, and service standards to ensure consistent delivery of high-quality customer support and adherence to service level agreements (SLAs).
  7. Team Collaboration: Collaborate with cross-functional teams including sales, marketing, and product development to address customer needs, share insights, and contribute to overall customer satisfaction and success.


Job role

Work location

F-12, 13 Agrasen Tower, Sector 2, Central Spine, Vidyadhar Nagar, Jaipur, Rajasthan Vidyadhar Nagar, Jaipur

Department

Customer Support

Role / Category

Customer Support - Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

Graduate

English level

Basic English

Gender

Any gender

Interview details

Interview mode

Online/Telephonic

About company

Name

Zpay Solutions Private Limited

Address

F-12, 13 Agrasen Tower, Sector 2, Central Spine, Vidyadhar Nagar, Jaipur, Rajasthan Vidyadhar Nagar, Jaipur

Job posted by Zpay Solutions Private Limited

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