Senior Analyst - Delivery Operations (Order to Cash)

Delivery Operations Senior Analyst

Skill required: Order to Cash - Accounts Receivable Ledger Maintenance
Designation: Delivery Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Order to Cash Operations • Must act as an subject matter expert for the team, should be able to handle team and client queries • Team handling experience on paper • Good understanding of SLAs & KPIs • Execute end-to-end O2C transactions in line with documented SOPs and client requirements. • Demonstrate good understanding of interdependencies between Billing, AR, Cash Application, and Reconciliations. • Handle routine issues independently and escalate complex exceptions appropriately. Billing • Create and process accurate customer invoices as per contract terms, SLAs, and pricing structures. • Perform billing validations to ensure correctness of quantities, rates, taxes, and customer details. • Identify, analyze, and resolve billing discrepancies in coordination with upstream teams. Accounts Receivable (AR) • Maintain customer accounts and perform AR postings including invoices, adjustments, credit/debit notes. • Monitor aging reports, open items, and account balances. • Support initiatives to improve cash flow and AR hygiene by resolving aged items. Cash Applications • Apply customer payments accurately using remittance advice and bank statements. • Process payments received through lockbox, wire transfer, ACH, and electronic platforms. • Analyze and resolve unapplied, unidentified, short, and overpayments within agreed timelines. Reconciliations • Perform bank, cash, and AR reconciliations with minimal supervision. • Investigate variances and ensure timely clearance of reconciling items. • Support month-end close activities and balance validations Functional & Technical Skills • Strong working knowledge of Order to Cash (O2C) processes • Hands-on experience in: o Billing & Invoicing o Accounts Receivable (AR) o Cash Applications o Reconciliations • Experience with SAP ERP systems • Proficient in MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, aging analysis)
What are we looking for? Skill required: Order to Cash Designation: Order to Cash Operations Associate Qualifications: Bachelor - degree with Finance specialization Years of Experience :5 to 8 years Behavioral & Professional Skills • Strong attention to detail and analytical skills • Ability to work independently with limited supervision • Effective communication with internal teams and clients • Time management and SLA-driven mindset • Willingness to support 24×7 rotational shift operations as required • Complete Work from office
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts