Front Office Receptionist

Job Overview:

We are seeking a courteous, organized, and empathetic Receptionist to be the welcoming face of our Ayurveda hospital. You will manage front desk operations, assist patients, and support the smooth flow of our healing center.

Key Responsibilities:

• Front Desk Management: Greet patients and visitors with a warm, calm, and professional attitude. Answer, screen, and direct incoming calls promptly.
• Patient Coordination: Schedule and confirm appointments for consultations and therapies. Register new patients, collect necessary details, and maintain accurate records.
• Information Hub: Provide basic information about our Ayurveda services, treatments, doctors, and packages. Explain initial procedures and hospital policies.
• Administrative Support: Handle patient check-ins/check-outs. Manage billing, payments, and daily cash reconciliation. Maintain cleanliness and a tranquil atmosphere at the reception area.
• Communication Bridge: Relay messages accurately between patients and practitioners. Coordinate with therapy and pharmacy departments for patient flow.
• Record Keeping: Ensure all front desk logs, appointment diaries, and patient forms are meticulously maintained.

Required Skills & Qualifications:

• High school diploma or equivalent; additional certification in office administration is a plus.
• Proven experience as a receptionist, front desk representative, or similar role, preferably in a clinic, hospital or wellness center.
• Good verbal and written communication skills.
• Proficiency in MS Office (Word, Excel) and basic knowledge of appointment scheduling software.
• Discretion and respect for patient confidentiality.
• Pleasant, patient, and empathetic personality with a service-oriented mindset.
• Ability to maintain composure in a quiet, healing environment.

Preferred Qualifications:

• Knowledge of local/regional language(s) in addition to English.
• Experience in a healthcare setting managing patient records.