Hotel Receptionist

Job Title: Hotel Receptionist / Front Office Executive

Location: JAIPUR

Reports To: Hotel Manager

Job Summary:

The Hotel Receptionist is responsible for handling guest check-ins and check-outs, managing front desk operations, ensuring guest satisfaction, and maintaining accurate records while providing polite and professional service at all times.

• Key Responsibilities Front Desk Operations Greet guests warmly and manage check-in and check-out procedures
• Verify guest IDs, complete registration, and maintain records
• Handle room allocation, key issuance, and billing
• Manage cash, card, and online payments accurately
• Guest Handling Respond to guest queries, requests, and complaints professionally
• Coordinate with housekeeping and maintenance for guest requirements
• Ensure a smooth and pleasant guest experience throughout the stay
• Bookings & System Updates Handle OTA bookings, walk-ins, and phone reservations
• Update bookings, payments, and guest details in the system
• Maintain arrival/departure registers and daily reports
• Communication & Coordination Coordinate with housekeeping, security, and management
• Maintain proper handover between shifts
• Ensure compliance with hotel policies and local regulations
• Safety & Compliance Ensure police verification and ID compliance
• Follow hotel rules regarding visitors, extra guests, and security
• Report any suspicious activity to management immediately
• Skills & Requirements Good communication skills (Hindi & English preferred)
• Basic computer knowledge and PMS/OTA handling
• Polite, presentable, and customer-friendly attitude
• Ability to work in rotational shifts
• Honest, responsible, and detail-oriented
• Education & Experience Minimum 12th pass / Graduate preferred
• Experience in hotel front office is an advantage (freshers can apply)
• Working Hours Rotational shifts (as per hotel operations)
• Salary & BenefitsSalary: As per experience
• Incentives / Performance rewards (as applicable)