Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Business Continuity and Disaster Recovery (BCDR)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Ensure smooth operation of production and development systems - Perform hardware and software support - Troubleshoot and resolve technical issues Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Continuity and Disaster Recovery (BCDR) - Strong understanding of IT infrastructure support - Experience in server and network maintenance - Knowledge of operating system-level technology implementation - Familiarity with software solutions/vendors/brands Additional Information: - The candidate should have a minimum of 7.5 years of experience in Business Continuity and Disaster Recovery (BCDR) - This position is based at our Jaipur office - A 15 years full time education is required