Inside Sales Executive

Job Title: Inside Sales Specialist / Executive

Role Overview:

Responsible for driving revenue by connecting with potential and existing customers remotely (phone, email, video), understanding their challenges, and positioning the company's products/services as solutions, ensuring high customer satisfaction while meeting sales quotas. 

Key Responsibilities:

• Lead Generation & Qualification: Proactively research, identify, and qualify new prospects and inbound leads.
• Customer Engagement: Make outbound calls/emails to potential clients and follow up on leads, building rapport.
• Needs Assessment: Understand customer pain points and business needs.
• Product Expertise: Demonstrate and explain product/service features, benefits, and value propositions.
• Sales Process: Guide prospects through the sales funnel, negotiate terms, and close deals.
• CRM Management: Maintain accurate and detailed records of all sales activities, contacts, and pipeline in the CRM system.
• Upselling/Cross-selling: Identify opportunities to offer additional products or upgrades to existing clients.
• Collaboration: Work closely with marketing, customer success, and field sales teams.
• Target Achievement: Consistently meet or exceed monthly, quarterly, and annual sales targets.
• Market Awareness: Stay informed about industry trends, competitor offerings, and product updates. 

Key Skills & Qualifications:

• Proven sales experience (B2B/B2C).
• Proficiency with website selling, digital marketing, mobile application.
• Excellent written & verbal communication skills.
• Strong negotiation and closing abilities.
• Proficiency with CRM software (e.g., Salesforce) and MS Office.
• Result-oriented, aggressive, and a go-getter attitude.
• Strong time management and organizational skills.
• Ability to work under pressure and meet high-pressure targets.