International BPO Executive

Job Summary:We are looking for a Customer Support Executive to handle customer queries, resolve issues, and ensure a positive customer experience. The ideal candidate should have good communication skills, a positive attitude, and the ability to handle calls, emails, or chats efficiently.

• Key Responsibilities:Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions and feedback.
• Follow up on unresolved issues to ensure customer satisfaction.
• Coordinate with internal departments to resolve customer issues.
• Meet performance targets related to quality, efficiency, and customer satisfaction.