Contract Management Manager

Ready to shape the future of work?   
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.   
  
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.   
  
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

Inviting applications for the role of Manager Contract management.   

Customer Development Comm Exec Role will be an integral support who will manage Business processes, tools & update systems, data governance and reporting that Customer Account Managers can easily understand and use.  

This role will help liberate Customer Account Managers to spend more time on Grow the business activities.    

Responsibilities  

• Ability to comprehend and communicate effectively with the customers (written & verbal)  

• • Take Customer calls and provide a resolution to their Queries.  

• • Managing day to day volume, segregation within the team.  

• • Reporting of KPI and CPQ, daily calls with customers on bowlers.  

• • Creating Purchase requisition in country Specific module (RACES / SSS).  

• • Supplier invoice management.  

• • New Supplier Setup/activation.  

• • Continuously review and adjust PO in close contact with Service site jobs to ensure data quality.  

• • Managing purchase backlog call with regional manager & Finance contact.  

• • Articulate calls inputs from Service agents to share for billing requirements.  

• • Ensure correct inputs are done for billing details alignment of Headcount.  

• • Coordinating with billing team for any invoice generation  

• • Review & track the restructuring cost. Manager reviews with Sites.  

• • Prepare Dashboards & Reports for pitches.  

• • Should be willing to work overtime and work on weekends.  

• • Ability to apply knowledge to real world scenarios.  

• • Strong work ethic displays the drive to learn new features or troubleshoot methods for their primary application.  

• • Support on Ad-hoc reports & Quarter Closing Activities  

Qualifications we seek in you!  

Minimum Qualifications 

FLM role with good years of experience .  

• University Graduate  

• Excellent Oral and Written English Communication Skills.  

• Open to work in 24*7 window and rotational shifts  

• Proficiency in Excel & PowerPoint.  

• Ability to learn quickly, think independently, and develop new processes/analyses as required.  

Preferred Qualifications  

• Relevant years of support or experience with client contact  

• Knowledge of Data acumen is a big advantage.  

• Knowledge using BI tools is an added advantage  

Why join Genpact?   
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation    
• Make an impact – Drive change for global enterprises and solve business challenges that matter   
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities    
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day    
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress    
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.   
Let’s build tomorrow together.  
  
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.