Operations Executive

We are looking for a Operations Executive who will be responsible for handling customer calls, coordinating operational activities, and supporting internal teams to ensure smooth day-to-day operations. The role requires strong communication skills, basic system knowledge, and the ability to work in a fast-paced, process-driven environment.

Key Responsibilities: 

• Handle inbound and outbound customer calls in a professional and timely manner.
• Provide accurate information to customers regarding services, onboarding, and basic product offerings.
• Support sales-related activities such as lead follow-ups, explaining offerings, and assisting customers through the conversion process.
• Coordinate with internal operations, field teams, or technicians to fulfill customer requests and close service requirements.
• Update call details, lead status, customer interactions, and service progress in CRM or internal systems.
• Track open leads, cases, and service requests to ensure timely closure. 
• Escalate unresolved issues or sales opportunities to the relevant teams as per defined processes.
• Support daily operational reporting, documentation.