Retail Store Manager

Key Responsibilities

Operations & Floor Management

• Oversee day-to-day sales floor activities and ensure smooth store operations
• Maintain high standards of cleanliness, organization, and visual merchandising
• Ensure compliance with company policies, procedures, and safety standards
• Monitor inventory levels, stock replenishment, and product placement

Team Leadership

• Supervise, coach, and motivate floor staff to achieve performance goals
• Assist with staff scheduling, breaks, and shift coverage
• Train new employees on procedures, customer service, and product knowledge
• Provide ongoing feedback and support to improve team performance

Customer Experience

• Ensure exceptional customer service at all times
• Handle customer inquiries, complaints, and escalations professionally
• Promote a welcoming, helpful, and sales-driven environment

Sales & Performance

• Support the Store Manager in achieving sales targets and KPIs
• Monitor sales performance and suggest improvements
• Encourage upselling and cross-selling techniques on the floor

Qualifications & Skills

• Previous experience in retail supervision or floor management
• Strong leadership and communication skills
• Excellent customer service and problem-solving abilities
• Ability to multitask and work in a fast-paced environment
• Basic inventory and POS system knowledge
• Flexible availability, including weekends and holidays

Education & Experience

• High school diploma or equivalent (required)
• Retail management experience (preferred)

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift and move merchandise as needed