Sales Team Leader

The Team Leader at Kedia Pavitra is responsible for supervising showroom staff, driving sales performance, ensuring excellent customer service, and maintaining brand standards. This role plays a key part in achieving sales targets, enhancing customer experience, and supporting day-to-day store operations.

• Key ResponsibilitiesSales & PerformanceAchieve individual and team sales targets
• Monitor daily sales performance and motivate staff to improve results
• Upsell and cross-sell products to maximize revenue

Assist customers with product selection and provide detailed product knowledge

• Team ManagementSupervise, guide, and support sales executives and showroom staff
• Prepare staff schedules and allocate duties
• Conduct training and coaching sessions
• Monitor attendance, grooming, and discipline standards
• Customer ServiceEnsure a premium customer experience at all times
• Handle customer complaints and resolve issues professionally
• Maintain strong customer relationships and encourage repeat business